Refund policy

Refund Policy

Last updated: 11/08/26

Because every item at Jestee is printed on demand specifically for you, our returns process works a little differently from standard retail.

1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a print defect, or is not what you ordered, we will offer a free replacement or a full refund. Please contact us at [email] within 14 days of delivery, including a photo of the issue and your order number.

2. Size and Fit
Please check our size guide carefully before ordering, as items are made specifically for you and cannot be returned simply for being the wrong size, unless the item received does not match the size ordered.

3. Change of Mind
As items are custom-printed per order, we're unable to offer refunds or exchanges for change of mind. This does not affect your statutory rights under UK consumer law regarding faulty goods.

4. How Refunds Are Processed
Approved refunds are issued to your original payment method within [X] business days. Replacement items are reprinted and shipped as soon as the issue is confirmed.

5. Custom Designs
If you designed your own item using our design tool, please double-check your design and text for spelling or placement errors before submitting — as with sizing, we're unable to offer refunds for designs printed exactly as submitted, unless there's a fault in the printing itself.

6. Cancellations
Because production begins shortly after an order is placed, we can only cancel or amend an order within 24 hours of purchase. Contact us immediately at hkpang9@gmail.com if you need to cancel.

7. Contact
Questions about a refund or return can be sent to hkpang9@gmail.com .